Refund & Claims Policy

Last updated: October 2026

This policy applies to wholesale and export orders. Terms agreed in a written order confirmation or contract prevail over this general policy.

Quality claims

Claims for defective, damaged or non-conforming goods must be notified in writing within 7 days of receipt at the destination, with photographs, quantity details and the order reference. Goods should be kept unused and in original packing for inspection.

Returns

Returns are accepted only for confirmed defects or goods that differ from the agreed specification, and only after our written approval. Goods made to a buyer's specification, cut, dyed or customised are not returnable except for verified manufacturing defects.

Remedies

After a claim is verified, we will, at our option and in agreement with the buyer, replace the goods, issue a credit note, or refund the value of the affected goods. Refunds are made by bank transfer within 30 days of claim approval.

Cancellation

Orders may be cancelled before production or material procurement begins. Once raw material is procured or production has started, advance payments are not refundable and cancellation charges may apply for costs already incurred.

Shipping damage and delays

For transit damage, the buyer should record it on delivery documents and notify the carrier and us promptly. Claims for delay depend on the agreed Incoterm and any insurance cover.

Exclusions

We are not responsible for normal shade or GSM tolerances, damage from improper storage or use, or claims made after the notification period.

Questions? Contact us on +91 73030 46721 or through the contact page.